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FREQUENTLY ASKED QUESTIONS

SHIPPING & RATES
Q:
How much will shipping cost?
A: After you enter the shipping address in your shopping cart is when the actual shipping fee for the items in your order will appear. Our minimum shipping rates are: 

  • USA: $4.95 minimum
  • Canada: $16.45 (USD) minimum
  • All Other Countries: $21.95 (USD) minimum

Q: Do you ship to my country?
A: WE SHIP WORLDWIDE from California, USA.

Q: Will there be a Customs charge for shipments outside the USA?
A: Customers are responsible for their own country's taxes. 

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DISCOUNTS
Q:
Do you offer discount coupons?
A: We usually have several subscriber-only sales each year. To receive notice of our sales, subscribe to our newsletter


PARTS
Q: Do you have replacement parts?
A: Yes, but only for a few different parts at this time. Send your request for replacement parts to info@axeheaven.com.


RESELLER
Q:
Can I become a reseller of your merchandise?
A: To become a reseller, click here to learn more.


CUSTOMIZED PRODUCTS
Q:
Can you make a custom mini replica of my real guitar?
A: Yes. Visit our Custom Shop for details. 


PROMO PRODUCTS & AWARDS
Q:
Do you create custom promotional products and awards in volume for my company?
A: Yes, click here to learn more about our Custom Promo Products, from full-size real guitars and mini guitars to a variety of Custom Rockstar Awards, including gold and platinum records.