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Terms & Policies

Disclaimer

AXE HEAVEN® is not affiliated with any manufacturer of full-sized musical instruments or artists unless explicitly stated otherwise. Model names and artist names are used for look-alike examples only. Some famous names are used to depict the style of each type of instrument. In no way are the products and names used on this website affiliated with the artists or manufacturers associated with those names unless explicitly stated otherwise. None of the miniature instruments on this website are exact replicas. All miniature instrument replicas are for display purposes only and are not playable.

Payment Methods

We accept American Express, Discover, Diners Club, JCB, Mastercard, and Visa for payment. You can shop with confidence at STORE.AXEHEAVEN.com, knowing that transactions are protected by the highest level of security via SSL encryption. Your credit card will be charged at the time of purchase. The charge will show up as AXE HEAVEN on your credit card statement. Please email us at info@axeheaven.com for money order and check payment instructions.

Shipping Policies

Shipping & Handling Your AXE HEAVEN order can be shipped direct to you or a friend/relative in the United States and most other countries.

Our Commitment to You

We believe our products must meet your highest expectations - and so must our service. Our goal is your complete satisfaction with your order. We offer United States Postal Service (USPS) shipping and can ship your AXE HEAVEN order to any location within the United States! We also offer UPS shipping to almost all International locations. Our shipping rates are discounted to a flat charge to give you the best savings when purchasing multiple items. Your shipping costs will be calculated and displayed to you in the checkout before you complete your order on STORE.AXEHEAVEN.com. For questions about shipping to your area, please email us at info@axeheaven.com.

Standard Shipping

In-stock orders are shipped within 2-3 business days after they are received. Most customers receive their domestic orders in just 3-7 business days* via USPS First-class or USPS Priority Mail. Tracking will not be provided for first class packages of one miniature guitar. *Areas considered rural by carrier may be subject to an additional 3 days delivery time. Please allow 8 business days for standard shipping to Alaska, Hawaii, Puerto Rico, Guam, Micronesia and U.S. Virgin Islands. Orders shipping to P.O. Boxes will be delivered via U.S. Postal Service. Items not in stock will be shipped as soon as they become available.

International Shipping

In-stock orders are shipped within 2-3 business days after they are received. Most customers receive their international orders in 7-21 business days* via USPS International First-class or USPS International Priority Mail. Tracking with not be provided for any international packages. *Areas considered rural by carrier may be subject to an additional 3 days delivery time. Please allow 8 business days for standard shipping to Alaska, Hawaii, Puerto Rico, Guam, Micronesia and U.S. Virgin Islands. Orders shipping to P.O. Boxes will be delivered via U.S. Postal Service. Items not in stock will be shipped as soon as they become available.

Backordered Items

Your shipment confirmation email and packing list will advise you of the estimated shipment date. An AXE HEAVEN customer service representative will contact you if there is an item(s) backordered. Please be patient with any backordered item(s) as every miniature guitar is handcrafted with precise detail.

Delivery & Service Delays

Shipment dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.) please add at least 2 to 3 business days to the estimated delivery date of your order.

Return Policy

We believe our AXE HEAVEN® products must meet your highest expectations - and so must our service. Our goal is your complete satisfaction with your order. But if for any reason you're not, you can return the product you ordered for a replacement, exchange, or refund. NOTE: All custom orders / promotional orders are non-refundable. All returns must be made within 7 days of receipt of your order and must be approved by an AXE HEAVEN® customer service representative. To obtain approval, please email our Customer Service at cs@axeheaven.com. All returns are acknowledged by e-mail.

Privacy Policy Statement

We can be reached via e-mail at info@AxeHeaven.com. For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number. The information we collect is used to improve the content of our Web page and... With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. We do not share data collected on this website with other organizations for marketing purposes. We respect your privacy. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically. Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them. Consumers can access this information by sending an e-mail to us at the above address. Upon request we offer visitors the ability to have factual inaccuracies corrected in information that we maintain about them. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above email addresses.